> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kash.bot/llms.txt
> Use this file to discover all available pages before exploring further.

# ACCOUNT_NOT_ACTIVE

> HTTP 409: Account not active

**HTTP status:** 409 · **Title:** "Account not active"

## When it fires

A partner account's status does not allow the request. On suspend, reactivate and withdrawal requests the `detail` names the status.

* A trade, trade confirmation or withdrawal for an account that is not `active`.
* A call that reads the account's wallet (balance, portfolio, positions, trades, redemptions) for an account that is still `provisioning` or is `provisioning_failed`, and so has no wallet yet.
* A redemption for an account that is not `active` or `suspended`.
* A withdrawal quote for an account with no wallet yet (`provisioning` or `provisioning_failed`). The quote does not otherwise check the status: a suspended account can be quoted.
* A suspend of an account that is not `active`, or a reactivate of one that is not `suspended`.

Asking for the status an account already has (suspending a suspended account, reactivating an active one) answers `200` and changes nothing. Reads of the account itself and release work in any status.

## Why it happens

* `provisioning`: the account was created and its wallet is still being set up.
* `suspended`: you suspended the account.
* `provisioning_failed`: the account could not be set up.

## How to fix

* `provisioning`: wait for the `account.active` webhook, then send the request again.
* `suspended`: call `POST /v1/partner/accounts/{accountId}/reactivate` if trading should resume.
* `provisioning_failed`: release the account and create it again, which gives it a new `accountId`. If it recurs, contact ZeroID support from the info button in the Kash web app → **Feedback**, with the `accountId` and the response's `requestId`.

See [Accounts](https://docs.kash.bot/developer-docs/partner-integration/accounts.md#account-statuses).

## Related codes

* [`ACCOUNT_NOT_FOUND`](https://docs.kash.bot/developer-docs/api-errors/ACCOUNT_NOT_FOUND): the account is not yours, or you released it


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