> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kash.bot/llms.txt
> Use this file to discover all available pages before exploring further.
# Support
> Common questions about getting help and support
# Getting Support
**Available Support Channels**
**Primary Support Methods:**
* **@kash\_bot:** Send direct message to @kash\_bot for AI assistance
* **Discord Community:** Join official Discord for community support
* **Documentation:** Comprehensive help available at docs.kash.bot
**Community Support:**
* **Discord:** [Kash](https://discord.com/invite/n9eumqjMPb) for peer help
* **X (Twitter):** Follow [@kash\_bot](https://x.com/kash_bot) for updates
* **GitHub:** [KashDAO](https://github.com/KashDAO) for technical issues
**Response Expectations:**
* **AI Support:** Immediate response via @kash\_bot
* **Community Support:** Community members provide assistance
* **Documentation:** Self-service help available 24/7
**Security Issues:**
* **Bug Bounty:** Report security vulnerabilities responsibly
* **Community Alerts:** Share security concerns in Discord
**Essential Information for Support**
**Account Information:**
* **X Username:** Your connected X (Twitter) username
* **Account Timeline:** When you created your account
* **Recent Activity:** Relevant transactions or actions
**Issue Details:**
* **Clear Description:** Detailed explanation of the problem
* **Error Messages:** Exact text of any error messages
* **Steps Taken:** What you were trying to do
* **Expected vs. Actual:** What you expected vs. what happened
**Technical Information:**
* **Browser/Device:** What browser and device you're using
* **Transaction Hash:** Blockchain transaction ID if applicable
* **Screenshots:** Visual evidence of the issue
* **Timestamp:** When the issue occurred
**For Security Issues:**
* **Detailed Description:** Clear explanation of security concern
* **Reproduction Steps:** How to reproduce the issue (if safe)
* **Potential Impact:** Assessment of what could be affected
* **Evidence:** Screenshots or supporting evidence
**Community Support Coverage**
**Common Issues:**
* **Account Setup:** Help with creating accounts and connecting X
* **Basic Trading:** Understanding how to use @kash\_bot
* **Platform Navigation:** Learning how to use Kash features
* **Market Questions:** Understanding prediction markets
**Technical Questions:**
* **Transaction Issues:** Help understanding blockchain transactions
* **Wallet Questions:** Basic wallet functionality
* **Fee Structure:** Understanding the 2% platform fee
* **Market Resolution:** How AI-powered resolution works
**Getting Started:**
* **First Steps:** Guidance for new users
* **Best Practices:** Tips for successful prediction
* **Platform Features:** Overview of available functionality
* **Community Guidelines:** Understanding community standards
**Advanced Topics:**
* **Technical Architecture:** Understanding Base blockchain and zkTLS
* **Governance:** How KashDAO governance works
* **Token Economics:** Understanding \$KASH tokenomics
* **Development:** Contributing to open source development
# Self-Service Resources
**Help Resources**
**Documentation:**
* **Getting Started:** Complete guides for new users
* **Feature Guides:** Detailed explanations of platform features
* **FAQ Database:** Frequently asked questions with answers
* **Technical Docs:** Information about underlying technology
**Interactive Help:**
* **@kash\_bot:** AI assistant available 24/7 through X
* **Natural Language:** Ask questions in plain English
* **Command Help:** Type "help" to @kash\_bot for available commands
* **Real-time Assistance:** Immediate responses for common questions
**Community Resources:**
* **Discord Channels:** Topic-specific discussion channels
* **Community Knowledge:** Peer-shared tips and solutions
* **Open Source:** Public code repositories for technical insights
* **Regular Updates:** Community announcements and platform updates
**Basic Troubleshooting Steps**
**Connection Issues:**
1. **Check X Login:** Ensure you're logged into X in the same browser
2. **Clear Cache:** Clear browser cache and cookies
3. **Try Different Browser:** Test with Chrome, Firefox, or Safari
4. **Check Network:** Verify stable internet connection
**Transaction Problems:**
1. **Check Balance:** Ensure sufficient USDC balance
2. **Verify Network:** Confirm you're on Base network
3. **Wait for Confirmation:** Allow 1-2 minutes for blockchain confirmation
4. **Check Block Explorer:** Verify transaction on basescan.org
**Bot Not Responding:**
1. **Check Bot Status:** Verify @kash\_bot is operational
2. **Retry Command:** Wait 30 seconds and try again
3. **Check Format:** Ensure proper command format
4. **Use Web Interface:** Try kash.bot website as alternative
**When to Seek Help:**
* **Security Concerns:** Any suspected unauthorized activity
* **Persistent Issues:** Problems that continue after basic troubleshooting
* **Complex Questions:** Technical questions beyond basic documentation
* **Bug Reports:** Issues that appear to be platform bugs
# Community Guidelines
**Community-Driven Assistance**
**Discord Community:**
* **General Help:** #general channel for basic questions
* **Technical Discussion:** #technical for advanced topics
* **Market Discussion:** #markets for prediction-related topics
* **Governance:** #governance for DAO-related discussions
**Community Guidelines:**
* **Be Respectful:** Treat all community members with respect
* **Stay On Topic:** Keep discussions relevant to Kash
* **Help Others:** Share knowledge and assist new users
* **No Spam:** Avoid promotional content and spam
**Getting Help:**
* **Search First:** Check if your question has been answered
* **Be Specific:** Provide clear details about your issue
* **Be Patient:** Community members volunteer their time
* **Say Thanks:** Acknowledge helpful responses
**Contributing:**
* **Share Knowledge:** Help answer questions you know about
* **Report Issues:** Alert community to problems
* **Provide Feedback:** Share suggestions for improvements
* **Welcome Newcomers:** Help new users get started
**Community-Driven Development**
**Bug Reporting:**
* **Discord:** Report bugs in #technical channel
* **GitHub:** Create issues in relevant repositories
* **Community Discussion:** Discuss potential bugs with other users
* **Documentation:** Check if issue is already documented
**Feature Requests:**
* **Community Discussion:** Discuss ideas in Discord
* **Governance Proposals:** Submit formal proposals through DAO
* **GitHub:** Create feature request issues
* **Community Feedback:** Gauge community interest
**Development Participation:**
* **Open Source:** All code is open source on GitHub
* **Contributions:** Community contributions welcome
* **Code Review:** Participate in reviewing proposed changes
* **Testing:** Help test new features and improvements
# Security and Safety
**Security Reporting Process**
**Responsible Disclosure:**
* **Bug Bounty Program:** Report vulnerabilities responsibly
* **Recognition:** Security contributions acknowledged by the team
* **Documentation:** Follow security reporting guidelines
**Types of Security Issues:**
* **Smart Contract Vulnerabilities:** Issues affecting user funds
* **Platform Security:** Authentication or wallet security issues
* **AI System Security:** Market resolution concerns
* **Infrastructure Security:** Network or integration vulnerabilities
**Immediate Threats:**
* **Community Alert:** Warn other users in Discord immediately
* **Stop Using Platform:** Avoid affected features until resolved
* **Document Evidence:** Capture screenshots and details
* **Follow Up:** Monitor for resolution and updates
**Recognition:**
* **Public Acknowledgment:** Security contributors receive recognition
* **Collaboration:** Work with development team on improvements
**Emergency Response Guidelines**
**Account Security:**
* **Secure X Account:** Change password and enable 2FA
* **Check Transactions:** Review recent activity for unauthorized transactions
* **Alert Community:** Warn others in Discord if platform-wide issue
* **Document Everything:** Take screenshots of suspicious activity
**Platform Issues:**
* **Stop Trading:** Avoid using affected features
* **Check Status:** Monitor Discord and @kash\_bot for updates
* **Verify Information:** Confirm issues through multiple sources
* **Stay Updated:** Follow official channels for resolution updates
**Fund Security:**
* **Check Wallet:** Verify funds on Base blockchain explorer
* **Secure Access:** Ensure only you have access to X account
* **Monitor Activity:** Watch for unauthorized transactions
* **Community Support:** Seek help from experienced members
**Communication:**
* **Official Channels:** Only trust verified sources
* **Avoid Panic:** Stay calm and verify information before acting
* **Help Others:** Share verified information to help community
* **Document Issues:** Keep records of problems for reference
Kash operates as a decentralized protocol with community-driven support. Users are responsible for their own security and should never share account credentials with anyone.
The @kash\_bot AI assistant can answer most common questions immediately. Try asking the bot first before seeking community help for faster assistance.
Get community support
Report security issues