FAQs
Support
Common questions about getting help and support
Getting Support
How do I contact Kash support?
How do I contact Kash support?
Available Support Channels
Primary Support Methods:
- @kash_bot: Send direct message to @kash_bot for AI assistance
- Discord Community: Join official Discord for community support
- Documentation: Comprehensive help available at docs.kash.bot
Community Support:
- Discord: discord.gg/uD3Vs8d6 for peer help
- X (Twitter): Follow @kash_bot for updates
- GitHub: KashDAO for technical issues
Response Expectations:
- AI Support: Immediate response via @kash_bot
- Community Support: Community members provide assistance
- Documentation: Self-service help available 24/7
Security Issues:
- Bug Bounty: Report security vulnerabilities responsibly
- Community Alerts: Share security concerns in Discord
What information should I provide when seeking help?
What information should I provide when seeking help?
Essential Information for Support
Account Information:
- X Username: Your connected X (Twitter) username
- Account Timeline: When you created your account
- Recent Activity: Relevant transactions or actions
Issue Details:
- Clear Description: Detailed explanation of the problem
- Error Messages: Exact text of any error messages
- Steps Taken: What you were trying to do
- Expected vs. Actual: What you expected vs. what happened
Technical Information:
- Browser/Device: What browser and device you’re using
- Transaction Hash: Blockchain transaction ID if applicable
- Screenshots: Visual evidence of the issue
- Timestamp: When the issue occurred
For Security Issues:
- Detailed Description: Clear explanation of security concern
- Reproduction Steps: How to reproduce the issue (if safe)
- Potential Impact: Assessment of what could be affected
- Evidence: Screenshots or supporting evidence
What types of issues can the community help with?
What types of issues can the community help with?
Community Support Coverage
Common Issues:
- Account Setup: Help with creating accounts and connecting X
- Basic Trading: Understanding how to use @kash_bot
- Platform Navigation: Learning how to use Kash features
- Market Questions: Understanding prediction markets
Technical Questions:
- Transaction Issues: Help understanding blockchain transactions
- Wallet Questions: Basic wallet functionality
- Fee Structure: Understanding the 2% platform fee
- Market Resolution: How AI-powered resolution works
Getting Started:
- First Steps: Guidance for new users
- Best Practices: Tips for successful prediction
- Platform Features: Overview of available functionality
- Community Guidelines: Understanding community standards
Advanced Topics:
- Technical Architecture: Understanding Base blockchain and zkTLS
- Governance: How KashDAO governance works
- Token Economics: Understanding $KASH tokenomics
- Development: Contributing to open source development
Self-Service Resources
What documentation is available?
What documentation is available?
Help Resources
Documentation:
- Getting Started: Complete guides for new users
- Feature Guides: Detailed explanations of platform features
- FAQ Database: Frequently asked questions with answers
- Technical Docs: Information about underlying technology
Interactive Help:
- @kash_bot: AI assistant available 24/7 through X
- Natural Language: Ask questions in plain English
- Command Help: Type “help” to @kash_bot for available commands
- Real-time Assistance: Immediate responses for common questions
Community Resources:
- Discord Channels: Topic-specific discussion channels
- Community Knowledge: Peer-shared tips and solutions
- Open Source: Public code repositories for technical insights
- Regular Updates: Community announcements and platform updates
How do I troubleshoot common issues?
How do I troubleshoot common issues?
Basic Troubleshooting Steps
Connection Issues:
- Check X Login: Ensure you’re logged into X in the same browser
- Clear Cache: Clear browser cache and cookies
- Try Different Browser: Test with Chrome, Firefox, or Safari
- Check Network: Verify stable internet connection
Transaction Problems:
- Check Balance: Ensure sufficient USDC balance
- Verify Network: Confirm you’re on Base network
- Wait for Confirmation: Allow 1-2 minutes for blockchain confirmation
- Check Block Explorer: Verify transaction on basescan.org
Bot Not Responding:
- Check Bot Status: Verify @kash_bot is operational
- Retry Command: Wait 30 seconds and try again
- Check Format: Ensure proper command format
- Use Web Interface: Try kash.bot website as alternative
When to Seek Help:
- Security Concerns: Any suspected unauthorized activity
- Persistent Issues: Problems that continue after basic troubleshooting
- Complex Questions: Technical questions beyond basic documentation
- Bug Reports: Issues that appear to be platform bugs
Community Guidelines
How does community support work?
How does community support work?
Community-Driven Assistance
Discord Community:
- General Help: #general channel for basic questions
- Technical Discussion: #technical for advanced topics
- Market Discussion: #markets for prediction-related topics
- Governance: #governance for DAO-related discussions
Community Guidelines:
- Be Respectful: Treat all community members with respect
- Stay On Topic: Keep discussions relevant to Kash
- Help Others: Share knowledge and assist new users
- No Spam: Avoid promotional content and spam
Getting Help:
- Search First: Check if your question has been answered
- Be Specific: Provide clear details about your issue
- Be Patient: Community members volunteer their time
- Say Thanks: Acknowledge helpful responses
Contributing:
- Share Knowledge: Help answer questions you know about
- Report Issues: Alert community to problems
- Provide Feedback: Share suggestions for improvements
- Welcome Newcomers: Help new users get started
How do I report bugs or suggest features?
How do I report bugs or suggest features?
Community-Driven Development
Bug Reporting:
- Discord: Report bugs in #technical channel
- GitHub: Create issues in relevant repositories
- Community Discussion: Discuss potential bugs with other users
- Documentation: Check if issue is already documented
Feature Requests:
- Community Discussion: Discuss ideas in Discord
- Governance Proposals: Submit formal proposals through DAO
- GitHub: Create feature request issues
- Community Feedback: Gauge community interest
Development Participation:
- Open Source: All code is open source on GitHub
- Contributions: Community contributions welcome
- Code Review: Participate in reviewing proposed changes
- Testing: Help test new features and improvements
Security and Safety
How do I report security issues?
How do I report security issues?
Security Reporting Process
Responsible Disclosure:
- Bug Bounty Program: Report vulnerabilities responsibly
- Community Rewards: Security contributions eligible for $KASH
- Documentation: Follow security reporting guidelines
Types of Security Issues:
- Smart Contract Vulnerabilities: Issues affecting user funds
- Platform Security: Authentication or wallet security issues
- AI System Security: Market resolution concerns
- Infrastructure Security: Network or integration vulnerabilities
Immediate Threats:
- Community Alert: Warn other users in Discord immediately
- Stop Using Platform: Avoid affected features until resolved
- Document Evidence: Capture screenshots and details
- Follow Up: Monitor for resolution and updates
Recognition:
- Public Acknowledgment: Security contributors receive recognition
- $KASH Rewards: Verified contributions eligible for rewards
- Collaboration: Work with development team on improvements
What should I do in an emergency?
What should I do in an emergency?
Emergency Response Guidelines
Account Security:
- Secure X Account: Change password and enable 2FA
- Check Transactions: Review recent activity for unauthorized transactions
- Alert Community: Warn others in Discord if platform-wide issue
- Document Everything: Take screenshots of suspicious activity
Platform Issues:
- Stop Trading: Avoid using affected features
- Check Status: Monitor Discord and @kash_bot for updates
- Verify Information: Confirm issues through multiple sources
- Stay Updated: Follow official channels for resolution updates
Fund Security:
- Check Wallet: Verify funds on Base blockchain explorer
- Secure Access: Ensure only you have access to X account
- Monitor Activity: Watch for unauthorized transactions
- Community Support: Seek help from experienced members
Communication:
- Official Channels: Only trust verified sources
- Avoid Panic: Stay calm and verify information before acting
- Help Others: Share verified information to help community
- Document Issues: Keep records of problems for reference
Kash operates as a decentralized protocol with community-driven support. Users are responsible for their own security and should never share account credentials with anyone.
The @kash_bot AI assistant can answer most common questions immediately. Try asking the bot first before seeking community help for faster assistance.