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Getting Support

Available Support ChannelsPrimary Support Methods:
  • @kash_bot: Send direct message to @kash_bot for AI assistance
  • Discord Community: Join official Discord for community support
  • Documentation: Comprehensive help available at docs.kash.bot
Community Support:
  • Discord: Kash for peer help
  • X (Twitter): Follow @kash_bot for updates
  • GitHub: KashDAO for technical issues
Response Expectations:
  • AI Support: Immediate response via @kash_bot
  • Community Support: Community members provide assistance
  • Documentation: Self-service help available 24/7
Security Issues:
  • Bug Bounty: Report security vulnerabilities responsibly
  • Community Alerts: Share security concerns in Discord
Essential Information for SupportAccount Information:
  • X Username: Your connected X (Twitter) username
  • Account Timeline: When you created your account
  • Recent Activity: Relevant transactions or actions
Issue Details:
  • Clear Description: Detailed explanation of the problem
  • Error Messages: Exact text of any error messages
  • Steps Taken: What you were trying to do
  • Expected vs. Actual: What you expected vs. what happened
Technical Information:
  • Browser/Device: What browser and device you’re using
  • Transaction Hash: Blockchain transaction ID if applicable
  • Screenshots: Visual evidence of the issue
  • Timestamp: When the issue occurred
For Security Issues:
  • Detailed Description: Clear explanation of security concern
  • Reproduction Steps: How to reproduce the issue (if safe)
  • Potential Impact: Assessment of what could be affected
  • Evidence: Screenshots or supporting evidence
Community Support CoverageCommon Issues:
  • Account Setup: Help with creating accounts and connecting X
  • Basic Trading: Understanding how to use @kash_bot
  • Platform Navigation: Learning how to use Kash features
  • Market Questions: Understanding prediction markets
Technical Questions:
  • Transaction Issues: Help understanding blockchain transactions
  • Wallet Questions: Basic wallet functionality
  • Fee Structure: Understanding the 2% platform fee
  • Market Resolution: How AI-powered resolution works
Getting Started:
  • First Steps: Guidance for new users
  • Best Practices: Tips for successful prediction
  • Platform Features: Overview of available functionality
  • Community Guidelines: Understanding community standards
Advanced Topics:
  • Technical Architecture: Understanding Base blockchain and zkTLS
  • Governance: How KashDAO governance works
  • Token Economics: Understanding $KASH tokenomics
  • Development: Contributing to open source development

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Self-Service Resources

Help ResourcesDocumentation:
  • Getting Started: Complete guides for new users
  • Feature Guides: Detailed explanations of platform features
  • FAQ Database: Frequently asked questions with answers
  • Technical Docs: Information about underlying technology
Interactive Help:
  • @kash_bot: AI assistant available 24/7 through X
  • Natural Language: Ask questions in plain English
  • Command Help: Type “help” to @kash_bot for available commands
  • Real-time Assistance: Immediate responses for common questions
Community Resources:
  • Discord Channels: Topic-specific discussion channels
  • Community Knowledge: Peer-shared tips and solutions
  • Open Source: Public code repositories for technical insights
  • Regular Updates: Community announcements and platform updates
Basic Troubleshooting StepsConnection Issues:
  1. Check X Login: Ensure you’re logged into X in the same browser
  2. Clear Cache: Clear browser cache and cookies
  3. Try Different Browser: Test with Chrome, Firefox, or Safari
  4. Check Network: Verify stable internet connection
Transaction Problems:
  1. Check Balance: Ensure sufficient USDC balance
  2. Verify Network: Confirm you’re on Base network
  3. Wait for Confirmation: Allow 1-2 minutes for blockchain confirmation
  4. Check Block Explorer: Verify transaction on basescan.org
Bot Not Responding:
  1. Check Bot Status: Verify @kash_bot is operational
  2. Retry Command: Wait 30 seconds and try again
  3. Check Format: Ensure proper command format
  4. Use Web Interface: Try kash.bot website as alternative
When to Seek Help:
  • Security Concerns: Any suspected unauthorized activity
  • Persistent Issues: Problems that continue after basic troubleshooting
  • Complex Questions: Technical questions beyond basic documentation
  • Bug Reports: Issues that appear to be platform bugs

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Community Guidelines

Community-Driven AssistanceDiscord Community:
  • General Help: #general channel for basic questions
  • Technical Discussion: #technical for advanced topics
  • Market Discussion: #markets for prediction-related topics
  • Governance: #governance for DAO-related discussions
Community Guidelines:
  • Be Respectful: Treat all community members with respect
  • Stay On Topic: Keep discussions relevant to Kash
  • Help Others: Share knowledge and assist new users
  • No Spam: Avoid promotional content and spam
Getting Help:
  • Search First: Check if your question has been answered
  • Be Specific: Provide clear details about your issue
  • Be Patient: Community members volunteer their time
  • Say Thanks: Acknowledge helpful responses
Contributing:
  • Share Knowledge: Help answer questions you know about
  • Report Issues: Alert community to problems
  • Provide Feedback: Share suggestions for improvements
  • Welcome Newcomers: Help new users get started
Community-Driven DevelopmentBug Reporting:
  • Discord: Report bugs in #technical channel
  • GitHub: Create issues in relevant repositories
  • Community Discussion: Discuss potential bugs with other users
  • Documentation: Check if issue is already documented
Feature Requests:
  • Community Discussion: Discuss ideas in Discord
  • Governance Proposals: Submit formal proposals through DAO
  • GitHub: Create feature request issues
  • Community Feedback: Gauge community interest
Development Participation:
  • Open Source: All code is open source on GitHub
  • Contributions: Community contributions welcome
  • Code Review: Participate in reviewing proposed changes
  • Testing: Help test new features and improvements

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Security and Safety

Security Reporting ProcessResponsible Disclosure:
  • Bug Bounty Program: Report vulnerabilities responsibly
  • Community Rewards: Security contributions eligible for $KASH
  • Documentation: Follow security reporting guidelines
Types of Security Issues:
  • Smart Contract Vulnerabilities: Issues affecting user funds
  • Platform Security: Authentication or wallet security issues
  • AI System Security: Market resolution concerns
  • Infrastructure Security: Network or integration vulnerabilities
Immediate Threats:
  • Community Alert: Warn other users in Discord immediately
  • Stop Using Platform: Avoid affected features until resolved
  • Document Evidence: Capture screenshots and details
  • Follow Up: Monitor for resolution and updates
Recognition:
  • Public Acknowledgment: Security contributors receive recognition
  • $KASH Rewards: Verified contributions eligible for rewards
  • Collaboration: Work with development team on improvements
Emergency Response GuidelinesAccount Security:
  • Secure X Account: Change password and enable 2FA
  • Check Transactions: Review recent activity for unauthorized transactions
  • Alert Community: Warn others in Discord if platform-wide issue
  • Document Everything: Take screenshots of suspicious activity
Platform Issues:
  • Stop Trading: Avoid using affected features
  • Check Status: Monitor Discord and @kash_bot for updates
  • Verify Information: Confirm issues through multiple sources
  • Stay Updated: Follow official channels for resolution updates
Fund Security:
  • Check Wallet: Verify funds on Base blockchain explorer
  • Secure Access: Ensure only you have access to X account
  • Monitor Activity: Watch for unauthorized transactions
  • Community Support: Seek help from experienced members
Communication:
  • Official Channels: Only trust verified sources
  • Avoid Panic: Stay calm and verify information before acting
  • Help Others: Share verified information to help community
  • Document Issues: Keep records of problems for reference
Kash operates as a decentralized protocol with community-driven support. Users are responsible for their own security and should never share account credentials with anyone.
The @kash_bot AI assistant can answer most common questions immediately. Try asking the bot first before seeking community help for faster assistance.

Join Discord

Get community support

Bug Bounty

Report security issues