FAQs
Troubleshooting
Common issues and solutions for platform problems
Common Issues and Solutions
@kash_bot isn't responding to my commands
@kash_bot isn't responding to my commands
Bot Communication Issues
Common Causes:
- X Account Issues: Problems with your X account or DM settings
- Bot Maintenance: @kash_bot may be temporarily offline
- Command Format: Incorrect command syntax
- Rate Limiting: Too many commands sent too quickly
Quick Solutions:
- Check DM Settings: Ensure you can receive DMs from @kash_bot
- Verify Command Format: Use exact command syntax (e.g., “$10 YES on market 123”)
- Wait and Retry: Wait a few minutes and try again
- Check Bot Status: Look for maintenance announcements in Discord
Command Format Examples:
Alternative Access:
- Web Dashboard: Use kash.bot website for prediction
- Public Replies: Try replying to @kash_bot tweets
- Community Support: Ask for help in Discord
- Status Updates: Check Discord for bot status updates
My prediction didn't go through
My prediction didn't go through
Prediction Transaction Issues
Common Problems:
- Insufficient Balance: Not enough funds in wallet
- Market Closed: Market may have closed or resolved
- Command Errors: Incorrect prediction command format
- Network Issues: Blockchain network congestion
Troubleshooting Steps:
- Check Balance: Verify you have sufficient funds
- Verify Market: Confirm market is still open and active
- Check Command: Ensure proper prediction command format
- Wait for Confirmation: Allow time for blockchain confirmation
Prediction Command Requirements:
- Clear Amount: Specify exact amount (e.g., 25 USDC)
- Clear Position: Specify YES or NO clearly
- Market ID: Include correct market identifier
- No Ambiguity: Avoid ambiguous wording
Alternative Prediction:
- Web Interface: Use dashboard for complex predictions
- Mobile Browser: Mobile-optimized prediction interface
- Retry Later: Try again if network is congested
- Community Help: Ask for assistance in Discord
I can't access the website
I can't access the website
Website Access Issues
Quick Fixes:
- Hard Refresh: Ctrl+F5 (PC) or Cmd+Shift+R (Mac)
- Clear Cache: Clear browser cache and cookies
- Try Different Browser: Test with Chrome, Firefox, or Safari
- Incognito Mode: Test in private browsing mode
Network Troubleshooting:
- Check Internet: Verify internet connection is working
- Try Different Network: Test with mobile data or different WiFi
- Disable VPN: Turn off VPN if using one
- DNS Issues: Try different DNS servers (8.8.8.8, 1.1.1.1)
Browser Optimization:
- Update Browser: Ensure browser is latest version
- Disable Extensions: Temporarily disable browser extensions
- Enable JavaScript: Verify JavaScript is enabled
- Allow Cookies: Ensure cookies are enabled for kash.bot
Platform Status:
- Check Discord: Look for maintenance announcements
- Community Reports: Check if others have similar issues
- Social Media: Follow @kash_bot for updates
- Try Later: Platform may be under maintenance
My wallet balance is incorrect
My wallet balance is incorrect
Balance Display Issues
Common Causes:
- Sync Delay: Balance updates may take time
- Pending Transactions: Transactions still processing
- Cache Issues: Browser displaying old data
- Network Delays: Blockchain network congestion
Resolution Steps:
- Refresh Page: Hard refresh the web dashboard
- Check @kash_bot: Query balance through bot
- Wait for Sync: Allow time for blockchain sync
- Clear Cache: Clear browser cache and reload
Verification Methods:
- Blockchain Explorer: Check wallet address on Base blockchain
- Multiple Sources: Compare balance across bot and web
- Transaction History: Review recent transaction activity
- Community Verification: Ask community for verification tips
If Balance Still Incorrect:
- Document Issue: Screenshot the incorrect balance
- Note Transaction IDs: Record relevant transaction hashes
- Community Report: Report issue in Discord
- Provide Details: Include wallet address and transaction details
Platform Access Issues
Mobile browser issues
Mobile browser issues
Mobile Platform Troubleshooting
Mobile Browser Problems:
- Update Browser: Update mobile browser to latest version
- Clear Cache: Clear mobile browser cache and data
- Responsive Design: Ensure using mobile-optimized view
- Touch Issues: Verify touch gestures work properly
iOS Specific Issues:
- Safari Settings: Check Safari privacy settings
- iOS Updates: Update iOS to latest version
- Screen Time: Check for Screen Time restrictions
- Private Relay: Disable iCloud Private Relay if enabled
Android Specific Issues:
- Chrome Settings: Verify Chrome permissions
- Android Updates: Update Android to latest version
- Data Saver: Disable data saver mode
- App Permissions: Check browser permissions
Mobile Network Issues:
- WiFi vs Mobile: Test both WiFi and mobile data
- Signal Strength: Ensure strong network signal
- Data Limits: Check for data usage restrictions
- Carrier Blocking: Verify no carrier restrictions
Optimization Tips:
- Screen Orientation: Try portrait and landscape modes
- Zoom Level: Adjust browser zoom for better visibility
- Text Size: Increase text size for readability
- Stable Connection: Use reliable network connection
X account connection problems
X account connection problems
X Integration Issues
Connection Problems:
- X Account Status: Verify X account is active and accessible
- Permission Issues: Check if X account has DM permissions enabled
- Account Restrictions: Ensure X account isn’t restricted or suspended
- Authentication Errors: Problems with X login process
Troubleshooting Steps:
- Check X Account: Log into X directly to verify account status
- Update Permissions: Ensure DM permissions are enabled
- Refresh Connection: Disconnect and reconnect X account
- Clear Browser Data: Clear cookies and cache for X and Kash
DM Settings:
- Allow DMs: Enable direct messages from anyone
- Message Filtering: Disable aggressive message filtering
- Verified Accounts: Ensure verified accounts can message you
- Privacy Settings: Check X privacy settings
Account Verification:
- Active Account: Ensure X account is actively used
- Account Age: Newer accounts may have restrictions
- Verification Status: X verification affects some features
- Community Standing: Account reputation may affect access
Geographic restrictions
Geographic restrictions
Regional Access Limitations
Understanding Restrictions:
- U.S. Users: Limited to $10 maximum prediction per transaction
- High-Risk Countries: May have frontend access blocked
- Soft Geofencing: Based on IP address detection
- Compliance: Designed to meet regulatory requirements
If Access is Blocked:
- Check Location: Verify your current location
- Network Issues: Try different internet connection
- VPN Impact: Disable VPN if using one
- Alternative Access: Decentralized nature may allow alternatives
U.S. User Limitations:
- Prediction Limit: Maximum $10 per transaction
- Full Features: All other features available
- Automatic Detection: Limit applied automatically
- Compliance: Designed for U.S. regulatory compliance
Workaround Options:
- Decentralized Access: Platform is decentralized
- Community Support: Community may provide guidance
- Alternative Methods: Multiple access methods available
- Legal Compliance: Always comply with local laws
Technical Issues
Browser compatibility problems
Browser compatibility problems
Browser Support and Issues
Supported Browsers:
- Chrome: Version 90+ (recommended)
- Firefox: Version 88+
- Safari: Version 14+
- Edge: Version 90+
Unsupported Browsers:
- Internet Explorer: All versions (discontinued)
- Very Old Browsers: Browsers over 2 years old
- Modified Browsers: Heavily customized browsers
- Some Mobile Browsers: Limited in-app browsers
Required Features:
- JavaScript: Must be enabled
- Cookies: Required for authentication
- Local Storage: Used for caching
- WebSockets: Required for real-time updates
Compatibility Testing:
- Update Browser: Update to latest version
- Check Features: Verify required features enabled
- Disable Extensions: Test without extensions
- Try Alternative: Test different supported browser
Performance Optimization:
- Hardware Acceleration: Enable GPU acceleration
- Close Tabs: Close unnecessary browser tabs
- Disable Extensions: Remove unused extensions
- Regular Maintenance: Restart browser regularly
Slow performance issues
Slow performance issues
Platform Performance Problems
Client-Side Issues:
- Internet Speed: Test connection speed (minimum 5 Mbps recommended)
- Browser Cache: Clear cache if pages load slowly
- Device Memory: Close unnecessary applications
- Browser Resources: Limit number of open tabs
Network Optimization:
- DNS Settings: Use fast DNS servers (1.1.1.1, 8.8.8.8)
- Geographic Distance: Consider distance to servers
- ISP Issues: Check for internet provider problems
- Network Congestion: Try during off-peak hours
Platform Factors:
- Network Congestion: Base blockchain may be busy
- High Usage: Platform may experience high traffic
- Maintenance: Ongoing maintenance may affect speed
- Geographic Location: Distance from servers affects speed
Optimization Tips:
- Speed Test: Test your internet connection
- Clear Cache: Clear browser cache and cookies
- Close Apps: Close unnecessary applications
- Try Later: Try during off-peak hours
Alternative Access:
- Mobile Browser: Try mobile access
- Different Network: Test with different internet connection
- Bot Interface: Use @kash_bot for basic functions
- Community Updates: Check Discord for performance updates
Transaction failures
Transaction failures
Blockchain Transaction Issues
Common Causes:
- Network Congestion: Base blockchain network busy
- Insufficient Funds: Not enough balance for transaction + fees
- Gas Price Issues: Transaction gas price too low
- Market Status: Market may have closed during transaction
Troubleshooting Steps:
- Check Balance: Verify sufficient funds including gas
- Wait and Retry: Network congestion may resolve
- Check Market: Verify market is still active
- Use Web Interface: Try transaction through dashboard
Gas and Fees:
- Gas Sponsorship: Kash covers gas fees for most transactions
- Network Fees: Base network fees may apply
- Transaction Priority: Higher fees may process faster
- Fee Estimation: Platform estimates required fees
If Transaction Fails:
- Transaction Hash: Note the transaction hash if available
- Error Messages: Record any error messages
- Community Report: Report persistent issues in Discord
- Alternative Methods: Try different transaction method
Prevention:
- Sufficient Balance: Maintain adequate balance
- Stable Network: Use reliable internet connection
- Market Timing: Check market status before predicting
- Patience: Allow time for network processing
Getting Help
When to seek community help
When to seek community help
Community Support Guidelines
Try Self-Help First:
- Check Documentation: Review FAQ and help guides
- Basic Troubleshooting: Try common fixes first
- Search Discord: Look for similar issues in community
- Check Announcements: Look for known issues or maintenance
Seek Community Help When:
- Persistent Issues: Problems continue after basic troubleshooting
- Unclear Solutions: Need clarification on documentation
- Complex Problems: Issues requiring community expertise
- Platform Status: Want to verify if others have similar issues
Community Resources:
- Discord Community: Active community support
- Peer Assistance: Other users sharing solutions
- Community Moderators: Experienced community members
- Shared Knowledge: Collective problem-solving
How to Ask for Help:
- Clear Description: Explain the issue clearly
- Steps Taken: Describe what you’ve already tried
- Error Messages: Include exact error messages
- System Details: Mention browser, device, and OS
- Screenshots: Visual evidence when helpful
Reporting persistent issues
Reporting persistent issues
Effective Issue Reporting
Documentation Process:
- Record Details: Note exact time, actions, and results
- Capture Evidence: Screenshots, error messages, transaction IDs
- Reproduction Steps: Document how to reproduce the issue
- Environment Details: Browser, OS, device, network information
What to Include:
- Detailed Description: Clear explanation of the problem
- Steps to Reproduce: How to recreate the issue
- Expected vs Actual: What should happen vs what happens
- Error Messages: Exact text of any error messages
- System Information: Technical details about your setup
Community Reporting:
- Discord Channels: Use appropriate Discord channels
- Community Discussion: Engage with community for solutions
- Peer Support: Help others with similar issues
- Collaborative Problem-Solving: Work together on solutions
Follow-Up:
- Monitor Responses: Check for community responses
- Provide Updates: Share additional information if requested
- Confirm Resolution: Report when issue is resolved
- Share Solutions: Help others with similar problems
Emergency situations
Emergency situations
Critical Issue Response
Emergency Situations:
- Suspected Account Compromise: Unauthorized access to account
- Suspicious Transactions: Unexpected fund movements
- Security Concerns: Potential security vulnerabilities
- Platform Outage: Complete inability to access platform
Immediate Actions:
- Secure X Account: Change password and enable 2FA
- Document Evidence: Screenshot suspicious activity
- Alert Community: Report security concerns in Discord
- Monitor Activity: Watch for additional unauthorized actions
Security Response:
- X Account Security: Primary security through X account
- Community Alert: Warn community of potential threats
- Collaborative Response: Work with community on security
- Documentation: Keep detailed records of security issues
Platform Outages:
- Check Community: Verify if others experience similar issues
- Monitor Announcements: Look for official updates
- Alternative Access: Try different access methods
- Patience: Allow time for issue resolution
Prevention:
- Strong Security: Maintain strong X account security
- Regular Monitoring: Monitor account activity regularly
- Community Awareness: Stay informed about security issues
- Best Practices: Follow security best practices
If you’re experiencing security-related issues or suspect unauthorized account access, secure your X account immediately and alert the community in Discord.
Most issues can be resolved by clearing your browser cache and cookies, or by trying a different browser. The community in Discord is also very helpful for troubleshooting.