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Common Issues and Solutions

Bot Communication IssuesCommon Causes:
  • X Account Issues: Problems with your X account or DM settings
  • Bot Maintenance: @kash_bot may be temporarily offline
  • Command Format: Incorrect command syntax
  • Rate Limiting: Too many commands sent too quickly
Quick Solutions:
  1. Check DM Settings: Ensure you can receive DMs from @kash_bot
  2. Verify Command Format: Use exact command syntax (e.g., “$10 YES on market 123”)
  3. Wait and Retry: Wait a few minutes and try again
  4. Check Bot Status: Look for maintenance announcements in Discord
Command Format Examples:
$50 YES on market 123
$25 USDC NO on market 456
balance
help
Alternative Access:
  • Web Dashboard: Use kash.bot website for prediction
  • Public Replies: Try replying to @kash_bot tweets
  • Community Support: Ask for help in Discord
  • Status Updates: Check Discord for bot status updates
Prediction Transaction IssuesCommon Problems:
  • Insufficient Balance: Not enough funds in wallet
  • Market Closed: Market may have closed or resolved
  • Command Errors: Incorrect prediction command format
  • Network Issues: Blockchain network congestion
Troubleshooting Steps:
  1. Check Balance: Verify you have sufficient funds
  2. Verify Market: Confirm market is still open and active
  3. Check Command: Ensure proper prediction command format
  4. Wait for Confirmation: Allow time for blockchain confirmation
Prediction Command Requirements:
  • Clear Amount: Specify exact amount (e.g., 10,10, 25 USDC)
  • Clear Position: Specify YES or NO clearly
  • Market ID: Include correct market identifier
  • No Ambiguity: Avoid ambiguous wording
Alternative Prediction:
  • Web Interface: Use dashboard for complex predictions
  • Mobile Browser: Mobile-optimized prediction interface
  • Retry Later: Try again if network is congested
  • Community Help: Ask for assistance in Discord
Website Access IssuesQuick Fixes:
  • Hard Refresh: Ctrl+F5 (PC) or Cmd+Shift+R (Mac)
  • Clear Cache: Clear browser cache and cookies
  • Try Different Browser: Test with Chrome, Firefox, or Safari
  • Incognito Mode: Test in private browsing mode
Network Troubleshooting:
  • Check Internet: Verify internet connection is working
  • Try Different Network: Test with mobile data or different WiFi
  • Disable VPN: Turn off VPN if using one
  • DNS Issues: Try different DNS servers (8.8.8.8, 1.1.1.1)
Browser Optimization:
  • Update Browser: Ensure browser is latest version
  • Disable Extensions: Temporarily disable browser extensions
  • Enable JavaScript: Verify JavaScript is enabled
  • Allow Cookies: Ensure cookies are enabled for kash.bot
Platform Status:
  • Check Discord: Look for maintenance announcements
  • Community Reports: Check if others have similar issues
  • Social Media: Follow @kash_bot for updates
  • Try Later: Platform may be under maintenance
Balance Display IssuesCommon Causes:
  • Sync Delay: Balance updates may take time
  • Pending Transactions: Transactions still processing
  • Cache Issues: Browser displaying old data
  • Network Delays: Blockchain network congestion
Resolution Steps:
  1. Refresh Page: Hard refresh the web dashboard
  2. Check @kash_bot: Query balance through bot
  3. Wait for Sync: Allow time for blockchain sync
  4. Clear Cache: Clear browser cache and reload
Verification Methods:
  • Blockchain Explorer: Check wallet address on Base blockchain
  • Multiple Sources: Compare balance across bot and web
  • Transaction History: Review recent transaction activity
  • Community Verification: Ask community for verification tips
If Balance Still Incorrect:
  • Document Issue: Screenshot the incorrect balance
  • Note Transaction IDs: Record relevant transaction hashes
  • Community Report: Report issue in Discord
  • Provide Details: Include wallet address and transaction details

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Platform Access Issues

Mobile Platform TroubleshootingMobile Browser Problems:
  • Update Browser: Update mobile browser to latest version
  • Clear Cache: Clear mobile browser cache and data
  • Responsive Design: Ensure using mobile-optimized view
  • Touch Issues: Verify touch gestures work properly
iOS Specific Issues:
  • Safari Settings: Check Safari privacy settings
  • iOS Updates: Update iOS to latest version
  • Screen Time: Check for Screen Time restrictions
  • Private Relay: Disable iCloud Private Relay if enabled
Android Specific Issues:
  • Chrome Settings: Verify Chrome permissions
  • Android Updates: Update Android to latest version
  • Data Saver: Disable data saver mode
  • App Permissions: Check browser permissions
Mobile Network Issues:
  • WiFi vs Mobile: Test both WiFi and mobile data
  • Signal Strength: Ensure strong network signal
  • Data Limits: Check for data usage restrictions
  • Carrier Blocking: Verify no carrier restrictions
Optimization Tips:
  • Screen Orientation: Try portrait and landscape modes
  • Zoom Level: Adjust browser zoom for better visibility
  • Text Size: Increase text size for readability
  • Stable Connection: Use reliable network connection
X Integration IssuesConnection Problems:
  • X Account Status: Verify X account is active and accessible
  • Permission Issues: Check if X account has DM permissions enabled
  • Account Restrictions: Ensure X account isn’t restricted or suspended
  • Authentication Errors: Problems with X login process
Troubleshooting Steps:
  1. Check X Account: Log into X directly to verify account status
  2. Update Permissions: Ensure DM permissions are enabled
  3. Refresh Connection: Disconnect and reconnect X account
  4. Clear Browser Data: Clear cookies and cache for X and Kash
DM Settings:
  • Allow DMs: Enable direct messages from anyone
  • Message Filtering: Disable aggressive message filtering
  • Verified Accounts: Ensure verified accounts can message you
  • Privacy Settings: Check X privacy settings
Account Verification:
  • Active Account: Ensure X account is actively used
  • Account Age: Newer accounts may have restrictions
  • Verification Status: X verification affects some features
  • Community Standing: Account reputation may affect access
Regional Access LimitationsUnderstanding Restrictions:
  • U.S. Users: Limited to $10 maximum prediction per transaction
  • High-Risk Countries: May have frontend access blocked
  • Soft Geofencing: Based on IP address detection
  • Compliance: Designed to meet regulatory requirements
If Access is Blocked:
  • Check Location: Verify your current location
  • Network Issues: Try different internet connection
  • VPN Impact: Disable VPN if using one
  • Alternative Access: Decentralized nature may allow alternatives
U.S. User Limitations:
  • Prediction Limit: Maximum $10 per transaction
  • Full Features: All other features available
  • Automatic Detection: Limit applied automatically
  • Compliance: Designed for U.S. regulatory compliance
Workaround Options:
  • Decentralized Access: Platform is decentralized
  • Community Support: Community may provide guidance
  • Alternative Methods: Multiple access methods available
  • Legal Compliance: Always comply with local laws

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Technical Issues

Browser Support and IssuesSupported Browsers:
  • Chrome: Version 90+ (recommended)
  • Firefox: Version 88+
  • Safari: Version 14+
  • Edge: Version 90+
Unsupported Browsers:
  • Internet Explorer: All versions (discontinued)
  • Very Old Browsers: Browsers over 2 years old
  • Modified Browsers: Heavily customized browsers
  • Some Mobile Browsers: Limited in-app browsers
Required Features:
  • JavaScript: Must be enabled
  • Cookies: Required for authentication
  • Local Storage: Used for caching
  • WebSockets: Required for real-time updates
Compatibility Testing:
  1. Update Browser: Update to latest version
  2. Check Features: Verify required features enabled
  3. Disable Extensions: Test without extensions
  4. Try Alternative: Test different supported browser
Performance Optimization:
  • Hardware Acceleration: Enable GPU acceleration
  • Close Tabs: Close unnecessary browser tabs
  • Disable Extensions: Remove unused extensions
  • Regular Maintenance: Restart browser regularly
Platform Performance ProblemsClient-Side Issues:
  • Internet Speed: Test connection speed (minimum 5 Mbps recommended)
  • Browser Cache: Clear cache if pages load slowly
  • Device Memory: Close unnecessary applications
  • Browser Resources: Limit number of open tabs
Network Optimization:
  • DNS Settings: Use fast DNS servers (1.1.1.1, 8.8.8.8)
  • Geographic Distance: Consider distance to servers
  • ISP Issues: Check for internet provider problems
  • Network Congestion: Try during off-peak hours
Platform Factors:
  • Network Congestion: Base blockchain may be busy
  • High Usage: Platform may experience high traffic
  • Maintenance: Ongoing maintenance may affect speed
  • Geographic Location: Distance from servers affects speed
Optimization Tips:
  1. Speed Test: Test your internet connection
  2. Clear Cache: Clear browser cache and cookies
  3. Close Apps: Close unnecessary applications
  4. Try Later: Try during off-peak hours
Alternative Access:
  • Mobile Browser: Try mobile access
  • Different Network: Test with different internet connection
  • Bot Interface: Use @kash_bot for basic functions
  • Community Updates: Check Discord for performance updates
Blockchain Transaction IssuesCommon Causes:
  • Network Congestion: Base blockchain network busy
  • Insufficient Funds: Not enough balance for transaction + fees
  • Gas Price Issues: Transaction gas price too low
  • Market Status: Market may have closed during transaction
Troubleshooting Steps:
  1. Check Balance: Verify sufficient funds including gas
  2. Wait and Retry: Network congestion may resolve
  3. Check Market: Verify market is still active
  4. Use Web Interface: Try transaction through dashboard
Gas and Fees:
  • Gas Sponsorship: Kash covers gas fees for most transactions
  • Network Fees: Base network fees may apply
  • Transaction Priority: Higher fees may process faster
  • Fee Estimation: Platform estimates required fees
If Transaction Fails:
  • Transaction Hash: Note the transaction hash if available
  • Error Messages: Record any error messages
  • Community Report: Report persistent issues in Discord
  • Alternative Methods: Try different transaction method
Prevention:
  • Sufficient Balance: Maintain adequate balance
  • Stable Network: Use reliable internet connection
  • Market Timing: Check market status before predicting
  • Patience: Allow time for network processing

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Getting Help

Community Support GuidelinesTry Self-Help First:
  • Check Documentation: Review FAQ and help guides
  • Basic Troubleshooting: Try common fixes first
  • Search Discord: Look for similar issues in community
  • Check Announcements: Look for known issues or maintenance
Seek Community Help When:
  • Persistent Issues: Problems continue after basic troubleshooting
  • Unclear Solutions: Need clarification on documentation
  • Complex Problems: Issues requiring community expertise
  • Platform Status: Want to verify if others have similar issues
Community Resources:
  • Discord Community: Active community support
  • Peer Assistance: Other users sharing solutions
  • Community Moderators: Experienced community members
  • Shared Knowledge: Collective problem-solving
How to Ask for Help:
  • Clear Description: Explain the issue clearly
  • Steps Taken: Describe what you’ve already tried
  • Error Messages: Include exact error messages
  • System Details: Mention browser, device, and OS
  • Screenshots: Visual evidence when helpful
Effective Issue ReportingDocumentation Process:
  1. Record Details: Note exact time, actions, and results
  2. Capture Evidence: Screenshots, error messages, transaction IDs
  3. Reproduction Steps: Document how to reproduce the issue
  4. Environment Details: Browser, OS, device, network information
What to Include:
  • Detailed Description: Clear explanation of the problem
  • Steps to Reproduce: How to recreate the issue
  • Expected vs Actual: What should happen vs what happens
  • Error Messages: Exact text of any error messages
  • System Information: Technical details about your setup
Community Reporting:
  • Discord Channels: Use appropriate Discord channels
  • Community Discussion: Engage with community for solutions
  • Peer Support: Help others with similar issues
  • Collaborative Problem-Solving: Work together on solutions
Follow-Up:
  • Monitor Responses: Check for community responses
  • Provide Updates: Share additional information if requested
  • Confirm Resolution: Report when issue is resolved
  • Share Solutions: Help others with similar problems
Critical Issue ResponseEmergency Situations:
  • Suspected Account Compromise: Unauthorized access to account
  • Suspicious Transactions: Unexpected fund movements
  • Security Concerns: Potential security vulnerabilities
  • Platform Outage: Complete inability to access platform
Immediate Actions:
  1. Secure X Account: Change password and enable 2FA
  2. Document Evidence: Screenshot suspicious activity
  3. Alert Community: Report security concerns in Discord
  4. Monitor Activity: Watch for additional unauthorized actions
Security Response:
  • X Account Security: Primary security through X account
  • Community Alert: Warn community of potential threats
  • Collaborative Response: Work with community on security
  • Documentation: Keep detailed records of security issues
Platform Outages:
  • Check Community: Verify if others experience similar issues
  • Monitor Announcements: Look for official updates
  • Alternative Access: Try different access methods
  • Patience: Allow time for issue resolution
Prevention:
  • Strong Security: Maintain strong X account security
  • Regular Monitoring: Monitor account activity regularly
  • Community Awareness: Stay informed about security issues
  • Best Practices: Follow security best practices
If you’re experiencing security-related issues or suspect unauthorized account access, secure your X account immediately and alert the community in Discord.
Most issues can be resolved by clearing your browser cache and cookies, or by trying a different browser. The community in Discord is also very helpful for troubleshooting.

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