Getting support
How do I contact ZeroID support?
How do I contact ZeroID support?
- In the web app: tap the info button → Feedback. If you’re signed in, your report opens a support chat in Messages, and ZeroID Support replies there
- Community: ask in Discord
What should I include?
What should I include?
- What you were trying to do and what happened instead
- The market, amount and time
- Any transaction link or error message
- A screenshot or short video
Which channel should I use?
Which channel should I use?
- Account or funds issues: in-app feedback
- How-to questions: these docs, then Discord
- Security vulnerabilities: see Reporting security issues
Self-service resources
What documentation is available?
What documentation is available?
These docs cover getting started, step-by-step guides, features and FAQs. Developers can start at the Developer Docs.
How do I troubleshoot common issues?
How do I troubleshoot common issues?
See Troubleshooting for trades, balances, sign-in and trading on X.
Bugs and ideas
How do I report bugs or suggest features?
How do I report bugs or suggest features?
Tap the info button → Feedback, then choose Report a bug or Share an idea. Anonymous feedback is welcome too, but we can only reply if you’re signed in.
Join Discord
Ask the community
Troubleshooting
Fix common issues