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Common issues and solutions

  • Make sure you’re at app.kash.bot
  • Refresh, or try a private window to rule out extensions and cached data
  • If you see “Service unavailable in your region”, the Kash web app isn’t available where you are. See Legal
  • Check the market is open. Frozen, resolved and cancelled markets can’t be traded
  • Check your balance covers the amount plus fees
  • Refresh the quote. If the price moved, slippage protection stops the trade rather than filling it at a worse price
  • A failed trade doesn’t take your USDC
See Why did my trade fail?
  • Refresh the page
  • Check Portfolio → Transactions for pending deposits, trades or withdrawals
  • Remember that open positions are valued at current prices, and resolved positions show as claimable until you claim them
  • A deposit sent on the wrong network or as the wrong token won’t be credited
The bot replies with the reason. The usual ones:
  • Not replying to or quoting the market post: a mention on its own or a pasted link isn’t traded
  • Wrong account: mention the account that posted the market
  • “Sign up first” or “wallet not linked”: create a Kash web app account and connect your X account
  • “Approve wallet signing first”: finish the one-time approval in the web app
  • Amount too small, or not enough USDC
  • Too late: the mention was too old by the time it was processed, or the market has closed
See Trading on X.

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Platform access issues

The Kash web app works in mobile browsers, and you can install it from Settings → Notifications → Install app (on iPhone and iPad, use Add to Home Screen). If something looks broken, update your browser and refresh.
  • Use the same sign-in method you signed up with, or another linked method
  • For email sign-in, check spam for the one-time code and use the newest code
  • If you’ve lost access to your sign-in method, use your recovery email or passkey. See Account
Availability, eligibility and any verification requirements are set out in the Terms of Use. Trading, deposits and withdrawals are blocked if your account’s registration country is restricted or couldn’t be confirmed. Using a VPN to get around this breaches the Terms of Use.

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Technical issues

Use a current version of Chrome, Safari, Firefox or Edge, and allow cookies for app.kash.bot so sign-in works.
Close unused tabs, check your connection, and refresh. If the web app stays slow, report it from the info button.

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Getting help

Use the info button in the web app → Feedback → Report a bug. Describe what happened and attach a screenshot or short video. If you’re signed in, a support chat opens in Messages and ZeroID Support replies there. You can also ask in Discord.
Follow the steps in Security and report it straight away from the info button in the web app → Feedback → Report a bug, or ask in Discord.

Support

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Security Help

Security questions