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HTTP status: 409 · Title: “Smart account not provisioned”

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When it fires

The account behind your API key does not have a fully set-up self-custodial trading wallet yet, so nothing can be executed on-chain for it. Returned by POST /v1/trades, POST /v1/redemptions and GET /v1/portfolio. What “set up” means depends on the market’s chain. On EVM chains the account needs a completed smart account; on Solana the account’s own self-custodial wallet is used, and it must exist.

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Why it happens

  • A new account that has not finished self-custodial wallet setup in the Kash web app.
  • Self-custodial wallet creation is asynchronous and has not completed yet.
  • Rarely, the account’s setup is incomplete on ZeroID’s side; the detail says so and asks you to contact support.

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How to fix

  • Finish onboarding in the Kash web app. Self-custodial wallet creation normally completes within a few seconds.
  • If you set up recently, retry after about 30 seconds. If it persists for more than a minute, contact ZeroID support with the requestId.