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HTTP status: 409 · Title: “Account not active”

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When it fires

A partner account’s status does not allow the request. On suspend, reactivate and withdrawal requests the detail names the status.
  • A trade, trade confirmation or withdrawal for an account that is not active.
  • A call that reads the account’s wallet (balance, portfolio, positions, trades, redemptions) for an account that is still provisioning or is provisioning_failed, and so has no wallet yet.
  • A redemption for an account that is not active or suspended.
  • A withdrawal quote for an account with no wallet yet (provisioning or provisioning_failed). The quote does not otherwise check the status: a suspended account can be quoted.
  • A suspend of an account that is not active, or a reactivate of one that is not suspended.
Asking for the status an account already has (suspending a suspended account, reactivating an active one) answers 200 and changes nothing. Reads of the account itself and release work in any status.

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Why it happens

  • provisioning: the account was created and its wallet is still being set up.
  • suspended: you suspended the account.
  • provisioning_failed: the account could not be set up.

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How to fix

  • provisioning: wait for the account.active webhook, then send the request again.
  • suspended: call POST /v1/partner/accounts/{accountId}/reactivate if trading should resume.
  • provisioning_failed: release the account and create it again, which gives it a new accountId. If it recurs, contact ZeroID support from the info button in the Kash web app → Feedback, with the accountId and the response’s requestId.
See Accounts.